Description: During the spring of 2024, the City of Baytown Tourism Team launched a local awareness and engagement campaign to educate the community and local stakeholders on the value of tourism to the Baytown community. This initiative, aligned with National Travel and Tourism Week, included press releases, City Council recognition, a stakeholder luncheon, a Texas Friendly Hospitality workshop, and the launch of the Visit Baytown Community Advocacy Guide and companion YouTube video campaign. These efforts aimed to help community stakeholders understand the importance of tourism and support the industry by providing key messages and strategic imperatives. Through this campaign, the Baytown Tourism Team highlighted their dedication to fostering economic growth and community pride. The community and stakeholders appreciated the campaign, recognizing its positive impact and the tourism team's commitment to Baytown's development.
Objectives: Educate Community Stakeholders: Raise awareness about tourism's vital role in Baytown's economic and cultural development through the Visit Baytown Community Advocacy Guide, a 20-page pocket guide available online at visitbaytown.com/tourism-advocacy.
Enhance Local Engagement: Foster community involvement and pride in Baytown's tourism initiatives with a weeklong social media blitz and press releases. The tourism team shared facts, graphics, stories, and videos showcasing Baytown travel's economic impact and how local stakeholders can lead through ambassadorship and advocacy.
Promote Collaboration: Encourage partnerships among local businesses, hotels, attractions, and restaurants. During NTTW, the team hosted a Texas Friendly workshop for city-wide frontline hospitality personnel, covering topics like outstanding customer service and identifying customer needs.
Highlight Economic Impact: Demonstrate tourism's positive effects on the local and state economy through videos, social media campaigns, the Visit Baytown Community Advocacy Guide, speakers at the NTTW stakeholders’ luncheon, and a City Council Meeting.
Provide Resources: Distribute the Visit Baytown Community Advocacy Guide to inform and empower stakeholders with key messages and strategic imperatives.
Increase Visibility: The campaign video garnered 3,127 views, 87,000 impressions, and over 56 hours of watch time. The stakeholder luncheon had 78 attendees, including city officials, local business owners, event hosts, and Texas tourism industry staffers and volunteers. Twenty-two local hospitality employees received Texas Friendly certification during NTTW. Social media posts achieved 20,453 impressions and 1,410 engagements with non-paid promotions. The campaign was featured in the City of Baytown’s bi-weekly video series, the Baytown Breakdown, shared across all City social channels and YouTube, recognized at City Council, and featured in City press releases and website newsflashes.
Project Costs: Total Cost: $12,500Project costs include the National Travel & Tourism Week Stakeholder Luncheon, Texas Friendly Hospitality Training, and digital marketing campaign targeting Baytown and surrounding communities.
In-house or Agency: In-house